Terms of Service

By creating an account, submitting a form, or using the Service, you agree to these Terms. If you use the Service on behalf of an agency or company, you confirm that you have authority to bind it, and “you” means that organisation too. If you do not agree, do not use the Service.

Estateno lets real estate agencies create and run a website: choose a template, add property listings, team profiles and contact details, receive enquiries in a lead inbox, and publish on a free Estateno address or on their own domain. Features differ by plan, as described on our pricing page.

The Service is being launched in stages. Features marked “coming soon” are not yet available, and we do not promise a date for them. We may add, change or remove features over time.

• You must be at least 18 years old and use the Service for business purposes.
• You must give accurate information and keep it up to date.
• You are responsible for your login details and for everything done through your account, including by team members you invite.
• Tell us promptly at hello@estateno.com if you suspect unauthorised access.

• Free plan. A limited plan with no charge. We may change its limits with reasonable notice.
• Trial. New accounts may receive a 14-day trial of paid features. No card is required. When the trial ends, your account moves to the Free plan unless you subscribe. We never charge you automatically after a trial you started without a payment method.
• Paid plans. Subscriptions are billed in advance, monthly or yearly, in US dollars, at the price shown when you subscribe. They renew automatically until you cancel.
• Taxes. Prices exclude VAT, sales tax and similar taxes, which are added at checkout where they apply.
• Changes. Upgrades take effect immediately. Downgrades and cancellations take effect at the end of the current billing period, and you keep paid features until then.
• Price changes. We will give at least 30 days’ notice before changing the price of your plan. The new price applies from your next renewal.
• Failed payments. If a payment fails we may retry it, and if it cannot be collected we may move your account to the Free plan after notice. Content above Free plan limits may be hidden but is not deleted for at least 30 days.
• Refunds. See our Refund Policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you buy a paid plan you also agree to Paddle’s Checkout Buyer Terms. You can find Paddle’s other legal documents, including its privacy notice, at paddle.com/legal.

“Your Content” means everything you add to the Service: listings, photos, descriptions, team profiles, logos, text and other material. You keep all rights in Your Content. You give us a worldwide, non-exclusive licence to host, copy, display and adapt it only as needed to operate and improve the Service for you (for example resizing images and showing your listings on your website).

You confirm that:

• you own Your Content or have the rights and permissions to use it, including photos and the owner’s consent to advertise a property;
• Your Content is accurate and not misleading, including prices, availability, sizes, views, finishes and any claims about returns;
• you display the licence, registration and advertising permit numbers that the law of your market requires for property advertising (for example, in the UAE, the advertising permit, broker (BRN) and office (ORN) details), and your listings comply with those rules;
• any AI-altered, staged or illustrative images are clearly labelled as such where the law or good practice requires it.

You alone are responsible for your listings, your advertising and your dealings with buyers, tenants and property owners. Estateno is a software provider. We are not a real estate broker or agent, we are not a party to any property transaction, and we do not hold money for it.

You must not use the Service to:

• publish fake, misleading or fraudulent listings, including properties you are not authorised to advertise or requests for deposits for properties that do not exist;
• phish, distribute malware, send spam or collect data from people by deception;
• impersonate another person, agency or brand, or use a name or address designed to mislead;
• infringe copyright, trademarks, privacy or other rights, or publish unlawful, hateful, adult or harmful content;
• contact people for marketing in breach of applicable marketing, telemarketing, anti-spam or data protection laws;
• interfere with the Service, bypass limits or security, scrape it, or resell it without our written permission;
• use the Service in a way that could harm us, other customers or visitors.

We may review content that is reported or flagged. We may remove content, hide or suspend a website, or suspend an account that we reasonably believe breaks these Terms or the law, with or without notice where we need to act quickly. To report abuse, email hello@estateno.com.

Enquiries and other data that visitors send through your website belong to you. You are the controller of that data and are responsible for using it lawfully, including for follow-up messages, calls and marketing. We process it on your behalf to run the Service, as explained in our Privacy Policy.

The Service, including its software, templates, designs, name and logo, belongs to us or our licensors. We give you a limited, revocable, non-transferable right to use it under these Terms while your account is active. If you send us feedback, we may use it without obligation to you.

The Service may connect to or mention third-party services, such as property portals, CRMs, domain registrars and payment providers. We are not affiliated with them unless we say so, their names belong to their owners, and they have their own terms. Integrations depend on their availability and permissions, so we cannot guarantee them.

We work to keep the Service available, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance, and we may change or discontinue parts of the Service. If we discontinue a paid feature that you are paying for, we will give notice and a fair refund for the unused part of your prepaid period.

• By you. You can cancel at any time from your account or by emailing hello@estateno.com. Paid features continue until the end of the period you paid for.
• By us. We may suspend or end your access if you breach these Terms, if required by law, or if you do not pay. Where reasonable, we will tell you first and give you a chance to fix the problem.
• What happens next. Your access and your published website stop when the account ends. We keep Your Content for 30 days so you can ask for an export, and then delete it, except where we must keep it by law or to resolve a dispute. Fees already paid are not refunded on termination for breach.
• Survival. Sections that by their nature should continue (including 6, 8, 9, 13–17) survive termination.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not provide legal, tax, regulatory or real estate advice, and we do not promise any number of enquiries, sales or search ranking.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill. Our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or USD 100 if you use only the Free plan. Nothing in these Terms limits liability that cannot be limited by law.

You will defend and indemnify us against claims, losses and costs (including reasonable legal fees) arising from Your Content, your use of the Service in breach of these Terms or the law, or your dealings with third parties through the Service.

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules. If a dispute arises, you agree to first contact us at hello@estateno.com and try in good faith to resolve it within 30 days. If it is not resolved, the courts and enforcement offices of Istanbul have exclusive jurisdiction, except where mandatory law gives you the right to bring a claim elsewhere.

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms, in whole or in part, to an affiliate or to a successor in a merger, reorganisation or sale of the business, and the Service may be provided by that successor.

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the Service. If you keep using the Service after the change takes effect, you accept the new Terms. If you do not agree, you can cancel before then.

These Terms, together with the Privacy Policy and Refund Policy, are the whole agreement between us about the Service. If a provision is unenforceable, the rest stays in effect. Our not enforcing a right is not a waiver of it. These Terms are written in English, and that version prevails over translations.

Questions about these Terms: hello@estateno.com.